Need help with Ludo? Find quick answers to common gameplay questions, or reach out to our friendly support team.
Jump to answers for the most common questions our players ask.
Learn the rules of Ludo, how turns work, and how to move your tokens safely around the board.
View FAQs →Issues with in-app purchases, coin balance, rewards, or refunds? Start here.
View FAQs →Troubleshoot lag, disconnects, and matchmaking problems for smoother gameplay.
View FAQs →Account recovery, data privacy, reporting players, and staying safe online.
View FAQs →Everything you need to know about playing Ludo on Hedeu.
Tap the "Play" button on the home screen, then choose your preferred mode: Online 4-Player, Pass & Play with friends on one device, or Practice against AI. Select your color and you're ready to roll.
You need to roll a 6 to move a token from the starting yard onto the board. Rolling a 6 also gives you an extra turn — use it wisely!
If you land on a space occupied by an opponent's token, you capture it and send it back to their starting yard. Capturing also rewards bonus coins and an extra roll.
Most purchases appear within a few seconds. If they don't, try restarting the app while connected to the internet. Make sure you're signed in with the same account used to buy them. If the issue persists, contact support with your purchase receipt.
Yes. Practice mode against AI works offline without an account. For online multiplayer, leaderboards, and saving progress across devices, we recommend signing in.
During or after a match, tap the player's profile or the report icon, select the reason, and submit. We review all reports to keep Hedeu fair and fun for everyone.
Make sure you have a stable Wi-Fi or mobile data connection. Close other apps running in the background, update Ludo to the latest version, and restart your device if needed. If problems continue, please contact us with your device model and region.
Tap your profile icon in the top-left corner, then choose "Edit Profile." From there you can update your display name, pick a new avatar, and view your stats.
Our support team is here for you. Reach out through any of the channels below and we'll get back to you as soon as possible.
