Privacy Policy

1. Introduction

Hedeu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile games and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: When you create an account or contact us, we may collect your name, email address, and profile information.

Usage Data: We automatically collect information about how you interact with our games, including game progress, scores, device identifiers, IP address, browser type, and session duration.

Device Information: We collect device type, operating system version, unique device identifiers, and mobile network information to optimize game performance.

Game Data: We store your game progress, achievements, purchases, and preferences to provide and synchronize your gaming experience across devices.

3. How We Use Information

We use the collected information for various purposes:

To provide, operate, and maintain our games and services
To create and manage user accounts and profiles
To process transactions and send purchase confirmations
To personalize game content and improve user experience
To analyze usage patterns and game performance
To detect, prevent, and address technical issues and fraud
To send promotional communications (with your consent)
To comply with legal obligations and protect our rights

4. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors use our site
Advertising cookies: Used to deliver relevant ads and track campaign performance
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

For more details, please read our full Cookie Policy.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our services:

Analytics providers (e.g., Google Analytics, Firebase) for usage analytics
Advertising networks (e.g., AdMob, AppLovin) for ad delivery and measurement
Payment processors (e.g., Stripe, Apple Pay, Google Pay) for in-app purchases
Cloud service providers (e.g., AWS, Google Cloud) for data hosting
Customer support tools for managing user inquiries

These third parties are contractually obligated to protect your information and may only use it to provide services to us. We do not sell your personal information to any third party.

6. Children's Privacy

Our services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us immediately at privacy@hedeu.com, and we will take steps to delete such information and terminate the account.

For users in the EU and UK, we comply with the Age Appropriate Design Code and process children's data with enhanced protections.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Regular security audits and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Request that we limit processing of your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain types of processing
Withdrawal: Withdraw consent for consent-based processing at any time

To exercise any of these rights, please contact us at privacy@hedeu.com. We will respond within 30 days of receiving your request.

If you believe we have not properly addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@hedeu.com
General inquiries: support@hedeu.com
Address: Room 403, Building 16, No. 16, Lane 5555, Shenzhuan Road, Dongjing Town, Songjiang District, Shanghai, China

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.